You don't need a better recording, you need a ghost in the wire

Usually, yes — one operator can watch multiple camera views for a fraction of the cost of staffing a post all night. But cheaper isn't automatically better, and we sell both, so we have no reason to steer you wrong. Monitoring suits sites where the risk is after-hours intrusion and theft: construction sites, fenced yards, closed buildings, laydown areas — places where deterring and verifying is the job. A guard suits sites where a human presence is the job: people on site overnight, access decisions, situations that need hands and judgment in the moment. Plenty of our clients run a hybrid — monitoring most nights, a guard for high-risk windows. We'll tell you honestly which your site calls for.

Not every camera, every second — and nobody who tells you otherwise is being straight with you. Live monitoring is event-driven: analytics and sensors flag activity, and an operator immediately reviews every flag against the live feed. On top of that, scheduled virtual patrols put human eyes on every camera at set intervals, and specific windows — like your open and close — can be watched continuously. The design goal is that anything that matters gets seen fast, without paying for someone to stare at an empty parking lot for eight hours.

First, verification — the operator confirms on live video that it's a real problem, not an animal or a false trigger. Then deterrence: a live voice over your on-site speakers, describing the person and telling them they're being watched, often paired with lighting. Most incidents end there. If they don't, the operator escalates — dispatching one of our own guards or a K9 team, and contacting police where a lawful response calls for it. Throughout, the operator is bookmarking footage and building the incident report you'll receive, with clips attached.

In most cases, yes. If your existing cameras are in working order and we can get a reliable video feed from them, our operators can watch them — we don't require you to rip out equipment that's doing its job. We'll assess what you have first: some older or badly placed cameras can't support verification or talk-down, and we'll tell you plainly which ones are fine, which need repositioning, and whether anything genuinely needs replacing. Where your site has no power or network, solar-powered camera units can fill the gaps.

Here's the honest version. A growing number of police services restrict how they respond to unverified alarms — some dispatch to verified activations but may not attend unverified single-sensor trips, and in Vancouver police may not attend at all if the property has no valid alarm permit. A human confirming an intruder on live video keeps your call in the category that gets a response. What nobody can honestly promise is how fast police arrive on a given night — which is exactly why our model doesn't depend on it. When an incident is verified, our own guard or K9 team rolls regardless of police availability. Verification improves the odds; our own responders remove the dependency.